To Citizens

Benefits to Citizens

A citizen expects the following while availing the government services:

  • He is able to fill minimum data and avail the service
  • An acknowledgement giving reasonable guarantee that his application has reached the destination
  • Status tracking
  • Grievance redresses at one point
  • His data privacy is maintained
  • He has a single window service catering to multiple departments

Gateway sits between the portal /website and the backend departments and helps achieve the above. It is not visible to the users but silently does intelligent routing

  • Gateway will allow the Citizen to fill minimum data and fetch remaining data already available under Unique ID or with other departments
  • It is able to intelligently route the citizen request from the website / portal to the destination department and send an acknowledgement back
  • It keeps a record of each transaction in a secure manner and does not open the packet data (payload)
  • Seamless availability of information The placement of constellation of Gateway Servers at State Level will facilitate in getting information and doing transactions by citizens of one State with Government Department of other States seamlessly.

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