CSC 2.0-A way Forward

CSC 2.0 aims to establish a self sustaining network of 2.5 lakh CSC centres at Gram Panchayat (GP) level under Digital India- Pillar 3-Public Internet Access Programme – National Rural Internet Mission and deliver various citizen centric services.

CSC 2.0 model is envisaged as transaction based and service delivery based model, delivering a large bouquet of e-services through a single delivery platform, which would increase the sustainability of the CSCs across the Country.

Under this Project, it is proposed to strengthen the CSC network by ensuring standardization of service availability and ensuring capacity building of all stakeholders involved.

The scheme envisages providing manpower resources both to the SDA as well as to DeGS for enabling them to perform the desired role function, such as, assistance, coordination for execution of project till delivery of e-Governance services, monitoring and assessment. Help Desk Support will also be provided by CSC SPV.



  • Non-discriminatory access to e-Services to rural citizens by making the CSCs complete service delivery centres, utilizing the backend infrastructure already created in terms of other MMPs.
  • Expansion of self-sustaining CSC Network till the Gram Panchayat level-2.5 Lakhs CSCs i.e. at least one CSC per Gram Panchayat, more than one preferred.
  • Empowering District e-Governance Society (DeGS) under District Administration for implementation.
  • Creating and strengthening the institutional framework for the rollout and project management, thereby, supporting the State and District administrative machinery and hand holding of the VLEs through local language Help Desk support.
  • Enablement and consolidation of online services under one technology platform, hence, making the service delivery at CSCs outlets accountable, transparent, efficient and traceable, with a technology-driven relationship between all stakeholders.
  • Providing Centralized Technological Platform for delivery of various Services in a transparent manner to the citizens.
  • Increasing sustainability of VLEs by sharing maximum commission earned through delivery of e-services and encouraging women as VLEs.

Implementing Agency : CSC e-Governance Services India Ltd, New Delhi
Project Duration : 4 Years

DO letter issued to all States/UTs on approval of CSC 2.0

The guidelines and other details would be updated soon.


Content owned & provided by Ministry Of Electronics & Information Technology, Government Of India

GIGW Certificate, The National Portal of India : External website that opens in a new window

  • Site Counter: 10,537,685