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eGovernance Service Maturity Model for Public Review

eGovernance Service Maturity Model for Public Review

Posted on 2 Feb 2017 by webmaster

"Maturity models are used to assess as-is situations (to diagnose and eliminate deficient capabilities), to guide improvement initiatives (to map the way for improvement) and to control progress.This model caters to the requirements of e-Governance services strictly in the Indian context.The model is based on the three pillars of cashless, paperless and faceless which are the key tenets for improving service delivery to citizens.The fundamental goal is to keep the criteria as objective as possible and which is not entirely based on the subjective assessment. An authentic mechanism for ensuring a rational and objective assessment of these services has been dealt with in this model.The model proposes to conduct two kinds of assessments one by the Government Ministry/Department and other by the beneficiary."

It is requested that comments/views on the same may kindly be forwarded to atulgupta@meity.gov.in latest by 18 March, 2017.

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