Other Components

Other Components


Given the fact that e-Government projects are inherently complex, it therefore becomes imperative that a robust assessment strategy is devised for the existing e-Government projects that not only provides valuable understanding on individual projects but also provides for a backward integration into the process of project appraisal and capacity building. The DIT, as part of its overall e-Assessment strategy proposes to list, identify and assess e Government and ICT for Development (ICT4D) projects that provide any measure of e Government services, across India , to understand the impact, utility, sustainability, scalability and replicability of these projects.

  • 11 Market Research agencies namely - AC Nielsen ORG MARG, Administrative Staff College of India, Centre for Science, Development and Media Studies, Development Management Trust, Development Research Services, E Value Serve, IMRB, Infrastructure Professionals Enterprise, Management Development Institute, TNS Mode, Research & Development Initiative Pvt. Ltd empanelled for a period of two years, to carry out impact assessment of e Government projects.
  • In Phase 1 of Impact assessment, 3 projects namely Land Records, property Registration & transport and 13 States namely - Orissa, Uttarakhand, Madhya Pradesh, Himachal Pradesh, Gujarat, Assam, Tamil Nadu, Punjab, Haryana, West Bengal, Rajasthan, Kerala and Delhi and 4 nation wide projects namely MCA 21, e-Procurement, Passport and Income Tax identified for assessment
  • The Impact assessment framework developed by IIM Ahmedabad (given below) to be used for assessing impact
  • Pre-testing of questionnaire and finalization of sampling methodology and size currently underway.

"The pupose of publishing this draft report is to invite comments on this report. DIT would like this report to be read by and shared amongst the various stakeholders of the NeGP. However, the intellectual property of the report rests with DIT and IIM, Ahmedabad. Therefore, no part of this report may be reproduced in any publication or for any commercial purpose"

Click here for the Draft Report of the first phase of Impact Assessment Study.PDF file that opens in a new window

Please send your inputs and comments to

E-Readiness Assessment

It also regularly takes stock of e- readiness at the country level and state/ UTs level to ascertain the status of underlying infrastructure, human resources, policy regime, environment climate etc and arrive at the steps needed to be taken to optimise environment and reach full potential.

1. NCAER identified as agency for compiling and analyzing the e Readiness Assessment Report for 2006.
2. The field survey and data collection for 15 states completed by NCAER.

field survey and data collection for 15 states completed by NCAER


FIGURE: e Readiness Pyramid - 2006

E-Readiness Assessment Report of States/UTs 2006

Assessment Framework

Impact on Clients:

All measurements on the basis of a sample of clients for each major service availed by the client. Measurements would be done for electronic delivery of services as well as for the earlier mode of delivery of the same service. In cases where alternate (non electronic modes) are currently being used by the same set of users in similar contexts elsewhere, measurement would be recorded for such usage.

Assessment Framework
  Dimension Indicators Questions
1. Economic: Direct & Indirect Direct cost to user: travel costs, travel time, elapsed time for service delivery, cost of repeated visits Number of trips made for the service
Average travel cost of making eachtrip
Average travel time for each trip
Average waiting time in each trip
Estimate of wage loss if any
Extent of reduction of cost of paying bribes Payment of bribe to Government functionaries/agents: Yes/No
Total amount paid in bribes to Government functionaries/agents
Amount of payments made to agents to facilitate the service
Rate of errors and time for recovery Any errors in the documents which required correction: Yes/No
Number of trips required for correction to be done
Travel cost for the trips
Waiting time in offices for getting correction done
Estimate of wage loss, if any, in getting correction done
Payment of user fee/processing charges Total processing fee paid for the task
Total license fee, stamp duty, taxespaid
Extent of reduction in data/documents to be submitted Number of documents to be submitted
Cost of preparation of documents in terms of hours/days
Effort in preparing documents: Measure on a scale
2 Governance: Corruption, Accountability, Transparency, Participation Levels of corruption Measured on a scale
Need for engaging intermediaries Yes/No
Adherence to a citizen's charter: compliance to committed service time frame Perception measured on a scale
Accountability of Government functionaries Degree to which of Government functionaries can be held accountable: Measure on a scale
Quality and quantity of information shared by agencies Are the rules and procedures clearly stated without ambiguity and mistakes : Measure on a scale
Transparency of data: Measure on ascale
Transparency of decisions: Measure on a scale
Does the agency take responsibility for the accuracy of information shared: Yes/No
Quality and quantity of information exchange between client and agencies. Has any suggestion or feedback been provided: Yes/No
Ability to influence policy, rules/procedures through feedback Measured on a scale
3 Quality of Service: Decency, Fairness, Convenience, etc. Quality of problem resolution and exception handling Was any problem taken for resolution: Yes/No
Satisfaction with the resolution process: Measure on a scale
User independence of time and/or place, 24 x 7 availability Convenience of location of access point for service: Measure on a scale
Is the service available 7 days a week: Yes/No
Satisfaction with service timings: Measure on a scale
Quality of facilities at access points Measured on a scale
Simplicity of user actions required for obtaining the service Measured on a scale
Single window access to several services How many different services areavailed
Convenience through a single window measured on a scale
Overall convenience in obtaining service Measured on a scale
Friendliness in interaction with Government staff Measured on a scale
Extent of protection of privacy Any instance of privacy being violated: Yes/No
Perception of protection of privacy and confidentiality of data: measure on a scale


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Tue, 03/30/2010

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