Ministry of Electronics and Information Technology is responsible for formulation, implementation and review of national policies in the field of Information Technology, Electronics, Internet (all matters other than licensing of Internet Service Provider), UIDAI and associated Services & Applications.
The Vision of the Department coincides with the overarching vision outlined under the Digital India programme of developing digital infrastructure as a utility to every citizen, providing Governance & Services on demand, and Digital Empowerment of citizens.
The Mission is to promote e-Governance for empowering citizens, promoting the inclusive and sustainable growth of the Electronics and IT & ITeS industries, enhancing India’s role in Global Platforms of Internet Governance, adopting a multipronged approach that includes development of human resources, promoting R&D and innovation, enhancing efficiency through digital services and ensuring a secure cyberspace.
|S.No.||Name of the Public Grievance Officer||Helpline|
|1||Dr. M.R. Anand, Senior Adviser,
MeitY, Director Grievances
Complainants can meet the Director of Grievances on every Wednesday between 4:00 pm – 5:00 pm OR by making an emergency request through the facility provided on the Department’s website (http://www.meity.gov.in/content/vigilance-grievances).
Expectations from Complainants
Grievance Redress Process Timeline
|S.No.||Stakeholders/ Clients Description|
|1||NIC, STQC & UIDAI – Attached Offices of MeitY|
|2||Responsibility Centers (Societies / Autonomous Bodies, Statutory Organizations, Other Organizations of MeitY)|
|3||Ministries / Departments of Government of India|
|4||State Governments/Union Territories, PSUs|
|5||Concerned Universities / Academic Institutions, R&D Institutions / Labs|
|6||Industry / Industry Associations relating to IT, ITES & Electronics|
|7||Citizens of India.|
|S.No.||Indicative Expectations from Service recipients|
|1||Submission of complete valid DPR/ proposals/ requests+|
|2||Timely submission of UCs in prescribed format|
|3||Submission of Electronic copy of project document for Mission Mode Projects|
|4||Submission of complete R&D grant proposals in prescribed format including revised proposals|
|5||Submission of complete applications|
|6||Timely response to deficiencies pointed out in application forms|
|7||Submission of complete Security Incident Reporting form|
|8||Implementation of the Projects by all the concerned Clients [Participating Institutions (PIs) / Stake-Holders etc.] as per the norms & as applicable.|
Note (+): Templates of proposals & DPR available on: www.meity.gov.in